EXCHANGES & RETURNS
Find out how to make an exchange or request a return
EXCHANGES and RETURNS
The deadline for requesting an exchange is 14 (fourteen) calendar days from the date of from the date of receipt of the product at the place of delivery.
The deadline for requesting a return/cancellation is 14 (fourteen) calendar days from the date of receipt of the product at the place of delivery.
Any request for an exchange or return/cancellation of purchases made online must be made through our Customer Service Department.
You will then be informed of how to proceed with the the product to our warehouse.
Any exchange or return of products purchased in the store can also be made at any of the Centro Optico Iberico stores, provided that you inform us of your intention in advance via our Customer Support.
In the event of an exchange, if the desired product is not available at the time of the request, we will cancel the order, and the payment will be refunded.
Before any exchange or return procedure we must be informed by e-mail: [email protected]
- The customer must pay attention to the product description and technical data sheet. of the product;
- It is important to keep the invoice/receipt you received at the time of delivery of the items purchased and the transactional emails of the purchase as a guarantee;
- The original packaging of the product purchased, as well as the warranty and accompanying accessories must be kept in good condition. In the event of an exchange or return, these items will be evaluated;
- The person receiving the parcel must always check the items on the order and invoice at the time of delivery;
- There must be someone at the delivery address delivery address. If the buyer is not available, they should inform the person responsible how to proceed. Delivery can be made to third parties, such as porters or family members;
- After the positive check, the signature of the person responsible for receiving the goods and their ID card number. number;
- coi.co.uk/shop is responsible for the quality of the products throughout the journey, while they are transported to their destination;
- Once the delivery has been registered, responsibility for the integrity of the product immediately falls to the person who received it.
RETURN FOR REGRET
To make a return in case of regret or cancellation, we offer a period of 14 (fourteen) calendar days after after receipt of the product at the place of delivery.
The returned product must be in its original packaging and accessories, in perfect condition and accompanied by the purchase invoice. invoice. We reserve the right to refuse the return and return the product back to the customer if any of the items do not meet the standards informed.
If the product is in perfect condition, the amount will be refunded in full, once the product has been received and analysed.
All our products are guaranteed for 2 years against against manufacturing defects, in accordance with the Consumer Defence Code, upon presentation of the purchase invoice and the product being in its packaging and without signs of improper use.
The returned product will be analysed and, if found to be defective, a new product, the same or similar to the one purchased, will be sent to the customer. We will be responsible for the shipping costs.
We reserve the right to refuse the return and return the product to the customer if any of the items are not up to the standards informed. In this case, the return costs will be borne by the customer.
Any assistance with products purchased at coi.pt/loja can be done at any of the Centro Optico Iberico shops.
If you are unable to do so due to your location, you can request assistance for the product through our Customer Support. You will then be informed of how to dispatch the product.
EXCHANGE FOR SIZE OR COLOUR OF SAME PRODUCT
To exchange a product for a different colour or size size, please contact us by telephone (+351) 253818260, or by e-mail ([email protected]), within 8 days of receiving the product. O deadline for sending the new product is up to 8 working days after receiving and analysing the item. analysing the item. The products you send us for exchange must be accompanied by the purchase invoice and in perfect condition, as well as the packaging.
EXCHANGE FOR ANOTHER PRODUCT
To make an exchange, please contact us by telephone (+351) 253818260, or by e-mail ([email protected]), within a maximum of 8 days after receiving the product.
If there is a difference in value between the product received and the new product, a returns procedure will be opened and the difference will be charged or refunded.
The product to be exchanged must be sent with the invoice and be in perfect condition, together with its packaging.
We reserve the right to refuse the return and return the product to the customer if any of the items are not up to the standards informed. In this case, the shipping costs will be borne by the customer.
Exchanges or returns are only permitted for items purchased in the coi.pt/shop online shop, and exchanges are not permitted for products purchased in physical shops.
Shipping costs for exchanges and returns are the customer's responsibility. responsibility of the customer.
CUSTOMS DUTIES OR TAXES
Expenses relating to customs duties or taxes taxes are the sole responsibility of the customer
Customs costs or other costs not directly directly attributable, which may arise in the event of exchanges or returns from customers resident in countries outside the EU are the sole responsibility of the customer.
IBERICO OPTICAL CENTRE
Av. Combatentes da Grande Guerra, 14